Shipping Policy
We offer worldwide shipping to most countries. Below, you will find detailed shipping costs, estimated delivery times by region, and additional shipping information.
Shipping Costs by Country/Region
| Region | Standard Shipping | Fast Shipping | Free Shipping Threshold | Carrier(s) |
|---|---|---|---|---|
| United States | $5.98 (7-14 business days) | $11.98 (6-11 business days) | Orders over $59 | USPS, FedEx, UPS |
| Canada | $5.98 (8-16 business days) | $11.98 (7-13 business days) | Orders over $59 | Canada Post, FedEx |
| United Kingdom | $5.98 (7-14 business days) | $11.99 (6-11 business days) | Orders over $59 | Royal Mail, DPD |
| Europe (Germany, France, Spain, Italy, etc.) | $5.98 (8-16 business days) | $11.98 (6-12 business days) | Orders over $59 | DHL, DPD, GLS |
| Australia & New Zealand | $5.98 (8-18 business days) | $11.98 (7-14 business days) | Orders over $59 | Australia Post, NZ Post |
| Asia (Japan, South Korea, Singapore, Malaysia, etc.) | $5.98 (9-16 business days) | $11.98 (7-12 business days) | Orders over $59 | EMS, SF Express |
| Middle East (UAE, Saudi Arabia, etc.) | $5.98 (8-16 business days) | $11.98 (7-12 business days) | Orders over $59 | Aramex, DHL |
| South America | $5.98 (10-18 business days) | $11.98 (8-16 business days) | Orders over $59 | DHL, FedEx |
| Africa | $5.98 (10-18 business days) | $11.98 (9-16 business days) | Orders over $59 | DHL, Aramex |
Processing & Delivery Time
- Order Processing Time: 3-5 business days (excluding weekends & holidays).
- Estimated Shipping Time: Varies by destination (see table above).
- Total Delivery Time: Order processing time + shipping time.
Note: Delivery times may vary due to customs clearance, local logistics delays, or force majeure events.
Customs, Duties & Taxes
- Customs and import duties may apply to international shipments when they arrive in your country.
- These charges are determined by local customs authorities and are not included in the order total.
- Customers are responsible for paying any customs fees, taxes, or import duties.
- Carriers such as DHL, FedEx, EMS, or SF Express may collect these charges upon delivery.
Shipping Methods:
We work with reliable global carriers to deliver your orders, including:
- DHL
- FedEx
- YunExpress
- Yanwen
Tracking Your Order:
Once your order has been shipped, you will receive a tracking number. You can track your shipment using the 17track website at https://www.17track.net/en. Please note that it may take 24-48 hours for tracking information to appear.
Additional shipping instructions & Contact Us:
Dear Customer, Thank you for your support. The transportation time we provide you is the estimated normal time limit, which is based on the assessment of logistics operation in general. However, please note that the international transportation process may be affected by the following force majeure factors, including but not limited to: international holidays, extreme weather conditions, customs inspection process, customs clearance policy adjustments, etc., which may lead to an extension of the transportation time. We deeply understand this, and will continue to pay attention to the logistics dynamics, and try our best to provide you with timely feedback on the progress of transportation. Thank you for your patience and understanding.
For any further inquiries or clarification about your shipping, delivery charges, or tracking information, please contact our customer service team at customer@nellcolashop.com. We are here to assist you!